Demonstrated success in our daily work
Every day, the consultants at Xprtise work to implement learning solutions that help our clients perform better. The form these solutions takes varies based on the client, the need, and the audience. Read about some of our success stories below.
As a critical element of their Digital Workplace program, AkzoNobel is migrating its users from Microsoft SharePoint 2007 to Microsoft Office365 and SharePoint Online. The project team is tasked with supporting all employees, across a variety of roles, in using and adopting the new SharePoint Online platform. Xprtise proposed a structured workshop to guide the AkzoNobel project team in identify and prioritize the most critical skills (by role) required, and the most effective approach to ensure the most rapid user adoption. The end goal of the session was to deliver a Learning Experience and Performance Plan that will serve as a blueprint for the Digital Workplace program.
Participants included the implementation project manager and project specialists for Digital Workspace, SharePoint experts and global learning specialists from AkzoNobel, and an Xprtise consultant.
The result of this session was distinct, targeted instructional design blueprints for the relevant audiences. A simple Proof of Concept, created in the Performance Support platform AskDelphi, was built and is being socialized within the AkzoNobel. Xprtise and the project team are also sharing the success of this approach in other business units at AkzoNobel.
As the leading retail chain in the Netherlands, employees at Blokker need to know quite a few details about quite a few different products. When customers have questions, store employees should ideally have a response at their fingertips. Customers who have positive experiences with knowledgeable employees tend to return to those stores. Of course store employees have limited time for product training, as their time is best spent on the floor helping customers. Therefore, an adaptive, mobile approach – powered by Drillster – was the right solution.
After consulting with internal stakeholders, a critical set of knowledge was identified and prioritized, covering both product knowledge and customer service scenarios. Interactive learning exercises were developed by product category. Individual employees then launched these exercises, and based on their proficiency, received the right level of repetition to sure they had mastered the topics.
Employees were able to access their learning on their mobile devices whenever they had a few free minutes in between helping customers. The data was linked to the company LMS, and managers had a clear view of how their teams were performing thanks to detailed analytics.
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